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Order policy

ORDER POLICY
<Returning>
Please understand all hats are hand made. We basically don’t take returns without certain reasons below.
<On hold>
Items on hold is 5 days maximum.

Accepted payment methods : Credit card, Paypal, we take others but must contact us. We accept Money transfer(Canada)(Japan), mailing a cheque(canada), Local pick up(Cash)


Returning, refund

<Refunds and Exchanges>
Feel free to contact us, if you have questions.

<items have been loose or completely damaged> 
In these case, we will refund or re-send the item with receiving broken item.
#The item losses by delivery 
#The item have been completely broken or damaged by delivery and could not wear 
#The item was different item as your order

<Other cases>
Contact us.


Payment & Shipping

<Payment>
Paypal, credit card via paypal(worldwode), checque via mail(canada). Canadian money transfer. Japanese money transfer.Local pick up welcome.
Payments are must completed by three days from your order date( besides specific case, sending pay cheque by mail etc.), your order date means you finished your "check out".

<Shipping> 
IMPORTANT: We won't be able to control the items after the item was shipped, please make sure your shipping addresses are right.

Items will be wrap them up with box or papers and covered by plastic bag and be safely shipped. 
Shipping rates for hats are basically no insurance, no truck number.If you need the trucking number, please let me know.(including trucking number will need extra cost)

Item will be shipped in 1-2 *business days(Mon-Fri)from date of receiving payment.
(besides specific case /e.g. ;custom order Items, out of town, vacation,etc. I will let you know about the shipping date.)

< Arriving>
**No shipping Saturday/Sunday

<Shipping costs>

Under 1lb : $13 cd for world wide

Others : 18-$25 cd for world wide

<to Canada>
It will take around 14 business days to arrive.

<to US>
The delivery standards are taking around 7 -14 business days to arrive by Canada post.
If you would like to take faster shipping method,please letting me know(will need extra cost).

<Other International>
Delivery standards are dependent on the country/area.
It will take around 10-14 *business days(couple of weeks or more a few days) to deliver.